EDEN'S CAVE   

Eden's Cave is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, under what circumstances we may disclose it to others, and how we keep it secure. We have aimed to provide this information concisely and in clear language. Please note that this policy will not cover every aspect of our fair processing activities. For further details on how we manage and process personal information, please do not hesitate to contact us at edenscave@gmail.com.

 

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1. How do we collect information from you?

 

We obtain information about you when you:

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• contact us by email, phone or letter;

• visit our website;

• subscribe to our mailing list;

• complete a digital form, either embedded within our website or sent to you as a web link; and/or

• make a donation.

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2. What type of information is collected from you?

 

The personal information we collect from you might include:

 

• your contact information, such as your full name, email address, and/or telephone number;

• information on how you navigate our website, the links that you click, and your Internet Protocol (IP) address used to connect your computer to the Internet;

• records of your subscription to our mailing list, including details on whether you opened the emails and clicked on any links;

• records of your registration and attendance at any of the activities and meetings that we organise or host;

• photographs, video, and/or sound recordings of events and training sessions (including those hosted online) for use in printed and electronic media for promotional and archival purposes;

• your dietary and access requirements, and medical and emergency contact information so that you can work with the company or take part in our activities in a safe and secure environment; and

• records of your donations, along with the value and frequency of these.

 

The General Data Protection Regulation (GDPR) law recognises that certain categories of personal information are more sensitive, such as information detailing race and ethnic origin, religious beliefs, political opinions, and sexual orientation. We do not usually collect this type of information unless there is a clear reason for doing so, for example, to understand access requirements for those attending our activities or to understand the diversity of our audiences as part of our obligation to report to funders. We will always collect this data in line with the GDPR law, and will always collate and anonymise this data if it is shared internally or with external funding organisations. 

 

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3. How is your information used?

 

We may use your information to:

 

• provide digital products and services such as website and social media content, and email newsletters;

• gather and analyse statistics around website and social media traffic, and email opening;

• manage attendance and participation during any of our activities and evaluate feedback afterwards so that we may improve our services;

• maintain records of services, advice, or support that our team members have provided to you;

• provide information as required by our funders; and

• gather and analyse statistics about the donations you make.

 

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4. Who has access to your information?

 

We will not sell or rent your information to third parties.

 

We will not share your information with any third parties for the purposes of direct marketing.

 

We may pass your information to our third-party service providers for the purposes of completing tasks and providing services to you on our behalf. However, when we use third-party service providers, we disclose only the personal information that is necessary to deliver the service.

 

We may share data with our funding bodies as part of our reporting requirements, particularly in areas related to participation and diversity. Data shared in this way will always be collated and anonymised unless we have obtained your consent to share your information with a named funder.

 

Attendee data will be shared with our practitioners and/or other third parties to allow for the efficient delivery of our training, workshop or participation activities and to ensure these are carried out safely and meet the needs of the participants. Only data required to deliver these activities will be shared.

 

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5. Data security and retention 

 

We minimise the amount of personal data we keep about you and the period of time we hold it for. In some cases, we retain records for the length of time that we are legally obliged to do so (e.g. invoices, payment information, and monitoring information). In other cases, we apply our retention schedule when we no longer require personal data and ensure it has been securely deleted.

 

We make sure that we do not collect more personal information than we need to carry out our activities and review our practices regularly.

 

When we use third-party services and cloud services to process personal data, we take due diligence to make sure that they are reputable and have appropriate data protection practices in place. 

 

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6. Your choices

 

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us, then you can unsubscribe from our mailing list at any time by clicking on the relevant link at the bottom of our newsletters or by contacting us at edenscave@gmail.com.

 

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7. How you can access and update your information

 

The accuracy of your information is important to us. To review the details we hold about you, please email us at edenscave@gmail.com. Should there be any changes to your email address or if any of the information we hold is outdated or inaccurate, please notify us promptly at edenscave@gmail.com.

 

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8. Links to other websites

 

Our website may contain links to other websites run by other organisations. This policy applies only to our website, so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other websites, even if you access them using links from our website.

 

In addition, if you linked to our website from a third-party website, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party website and recommend that you check the policy of that third-party website.

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9. Cookies
 

Like many other websites, our website uses cookies. Cookies are small text files that are sent from the website you are visiting to your browser to allow that website to recognise you when you visit. Cookies are used to provide a great experience for website visitors, to monitor and analyse the performance, operation, and effectiveness of the website platform, and to ensure the platform is secure and safe to use. Before the website places cookies on your computer, you will be presented with a message bar requesting your consent to set those cookies. This gives you the opportunity to accept or decline non-essential cookies on our website. These non-essential cookies are:

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• Analytics cookies:  These cookies help us to understand how visitors interact with our website, discover errors, and provide a better overall analytics.

• Functional cookies: These cookies collect data to remember choices users make to improve and give a more personalised experience.

• Marketing cookies: These cookies are used to track advertising effectiveness to provide a more relevant service and deliver better ads to suit your interests.

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For more information on cookies, including how to disable them, please refer to All About Cookies.  

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10. Changes to this policy

 

We reserve the right to modify this policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated.

 

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This policy was last updated on 25th March 2024.